From strategy to execution: how performance indicators can help
A common pitfall for organisations is that they – albeit often unknowingly and with the best intentions – create barriers for a successful execution of their strategy by implementing conflicting Key Performance Indicators (or KPIs). This comes at the expense of customers and fixing the mistakes takes a lot of time, effort and money. KPIs don’t generate the desired performance improvement and the daily delusions continue to rule the organisation. But working with KPIs can have a result.
This book describes an innovative approach that had been battle-tested and proven successfully in practice for more than 15 years.
You learn how KPIs help you to:
significantly improve performance of your organisation